Shipping – Australia
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to despatch your order the same day during normal trading week days; however if goods are unavailable, delivery will take a little longer and we will advise you of the time frame.
Please note that when 'Free Shipping' for a product applies this is to most Metropolitan cities across Australia. Remote and regional areas will at times incur additional freight for heavy, bulky items – you can verify if there is any freight to be charged by simply contacting our customer service team at firstname.lastname@example.org as our website does not automatically calculate to remote areas.
Shipping – International
For shipping outside to Australia, please contact our Customer Service Team at email@example.com with the product that you are interested in purchasing and your exact location
Rhino Exhaust orders may be subject to import taxes or inspections by the local customs service. These are usually based on the country you are shipping to and are unique to that country. Taxes and local custom charges are the responsibility of the buyer and not included our pricing
Rhino Exhaust offer 14 days return policy if you are not completely satisfied with your product. That means if you are not completely satisfied with your purchase, you can return it to us up to 14 days after you have received it for either exchange or refund (excluding original delivery costs). To be eligible for a refund or exchange, all items returned must be received by us in brand new, unused condition, uninstalled, sealed in their original shipping packaging, and including all parts and accessories. Any sealed packages must remain sealed. If this is not the case, the return may be rejected or only partially refunded. At our discretion a 20% restocking fee will be deducted from all eligible refunds.
The return costs are the buyer’s responsibility. We highly recommend the item be returned with a verifiable tracking number. Rhino Exhaust will not accept risk of returned items going missing or damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.